Return and Refund

SECTION 1 - SUBSCRIPTION, RETURN, AND REFUND POLICY

Monthly subscription and Seasonal subscription: All sales are final. Due to the custom nature of subscription boxes, we are unfortunately not able to accept returns, refund, credit, exchange or transfer after the order has been shipped. We will give refunds on certain orders that have not been shipped but once your box has been shipped you cannot exchange or return for a refund. 

Any refunds for a returned item must be agreed upon by customer service team and will only be approved on a case-by-case basis. Generally, refunds are not issued for returned items. We do not refund for unsatisfactory packages. To be eligible for a return you must return the unused item in the same condition that you received it, within 30 days of receiving it.

Month-to-Month Membership
Upon enrollment in the Monthly subscription, your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your subscription will be automatically extended for successive monthly periods, at the then-current subscription rate. Your credit card will be charged an automatic Month-to-Month subscription on the same day every other month until you cancel. You may cancel your Month-to-Month subscription at any time by logging onto to your account and following the cancellation procedures or by contacting our customer service at support@allheloves.com.

All He Loves Shop
Shipping is free within the continental United States for all subscription boxes. If you wish to return or exchange an item or are unhappy with (because of size, color, etc.), you may be charged for shipping.

SECTION 2 - RISK OF LOSS 

A shipping confirmation with your tracking number will be sent to the email address you provided at time of order. Please track your shipment as All He Loves box is not responsible for lost or stolen packages.

The merchandise purchased will be shipped by a third party carrier. We deny all responsibility of the merchandise as soon as it leaves our warehouse. As a result title and risk of loss for such merchandise will pass to you upon our delivery to the carrier. Any dispute or claim must be resolved with the third party carrier.

If you wish, you can request a signature upon delivery for a small fee.

If you file a claim with our carrier you must report this as soon as possible so we may work with the carrier as well.